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My Mistking reservour had gone dry and since I refilled it, the pump was working, but the water wasn't getting to the nozzles. I emailed MistKing for support and 18 minutes later, Marty emailed me back with a clear and concise response that solved my problem easily and quickly, I was afraid I was going to burn out the motor. It was such a relief. Unfortunately it is all to common to invest in more expensive items only to be left on your own with no technical support. That is far from the case with MistKing.